Help centre

Radius Delivery Support

Help with installation, delivery areas, local pickup, plans and billing.

Contact support
Email: hello@radiusdelivery.app
When reporting a problem, include your .myshopify.com store domain, the page or feature involved, what you expected, what happened, and a screenshot if available. Do not email customer passwords, Shopify access tokens or payment-card information.

Getting started

  1. Install Radius Delivery from Shopify and approve the requested permissions.
  2. Select Basic or Pro on Shopify’s secure pricing page.
  3. Make sure every Shopify Location you want to use has a complete street address.
  4. Open Radius Delivery, enable a delivery location and set its radius or zone.
  5. Review the coverage map, save the configuration and test representative customer addresses before going live.

Common questions

Why is my location missing from the map?

Open Shopify Admin → Settings → Locations and complete the location’s street address, city, region, postal code and country. Then reload Radius Delivery. Incomplete or ambiguous addresses cannot be placed reliably on the map.

Why is an address accepted or rejected unexpectedly?

Check the active origin, radius or polygon, Include Areas, Exclusion Zones and store-wide address exceptions. Exclude rules take priority when rules overlap. Confirm that the address is complete, then use the App’s customer-address testing tool before testing checkout.

What is included in Basic?

Basic supports Shopify Locations, multiple enabled locations, a separate circular delivery radius for each location, distance units, and local pickup configuration.

What does Pro add?

Pro includes Basic features plus custom delivery origins, manually drawn polygon zones, editable boundaries, Include Areas, Exclusion Zones, and exact address or place exceptions.

How do I change or cancel my plan?

Use the Manage plan link inside Radius Delivery to change plans. To stop future App billing, uninstall Radius Delivery from Shopify Admin → Settings → Apps and sales channels. A charge already generated for the current billing cycle may remain on a Shopify invoice.

How do I request help with a charge?

Email hello@radiusdelivery.app with your store domain, charge date, amount and a short explanation. Refund or billing-adjustment requests are reviewed individually and, if approved, are processed through Shopify.

What happens when I uninstall Radius Delivery?

The App loses access to your store and future billing cycles stop through Shopify. Store-specific data that is no longer required is deleted or anonymized in accordance with our Privacy Policy, subject to limited legal, security and backup retention.

Privacy and legal requests

For privacy questions or data requests, email hello@radiusdelivery.app. If you are a customer of a merchant using Radius Delivery, contact that merchant first because the merchant controls its customer relationship and store data.

Service status and urgent issues

If Radius Delivery cannot load, save configuration or affect checkout as expected, first record the time and store domain, then email support. For urgent production-impacting issues, put URGENT and the store domain in the email subject.

Radius Delivery support will never ask you to send a password, Shopify access token, full payment-card number or customer password by email.